Frequently Asked Questions
Got a question? We are here to answer!
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I forgot my password.
Please reset your password from here.
Enter the email address you used when registering and press the submit button.
A password reset email will be sent from LENS LiST.
Click the link to reset your password.
If you don't receive the reset email, Please check if it is in your spam mailbox.
If you haven't found the email in your spam mailbox, it is likely that you entered the email address incorrectly when creating your account.
In this case, please contact our CS team.
If you are creating an account at a physical store in Japan, ask a store clerk for help.
If you inform the clerk of the wrong email address, the clerk will personally correct it.
I entered the wrong email
If you accidentally entered the wrong email when creating an account, please contact our CS team.
If you are creating an account at a physical store in Japan, ask a store clerk for help. Please inform the clerk of the wrong email address, the clerk will personally correct it.
How can I change my email?
To update the email address on your account, please contact our CS team.
We’ll be happy to assist you!
If you are creating an account at a physical store in Japan, ask a store clerk for help.
Please inform the clerk of your email address, the clerk will personally correct it.
Do you ship internationally?
Yes, but we are preparing to open global store and worldwde ship!
Our store plans to provide international shipping services to approx 90 countries.
Create an account to be the first to know about announcements and exclusive offers!
Account is required to purchase contact lenses on this store.
Once registered, you can purchase at special member-only prices.
STAY TUNED!
Are there any countries you do not ship to?
Yes, we cannot ship to the following countries due to specific local customs and shipping regulations:
Japan, Africa, Middle East, U.S.
*This may vary depending on international shipping policies and international circumstances.
Where do you ship from?
Orders are dispatched from our warehouse located in Osaka, Japan.
Need more help?
Can’t find the answer you’re looking for? We're here for you! Send us a message via our contact form and we’ll assist you.